Last updated: September 27, 2023
Information We Collect:
When you use our website and services, we may collect personally identifiable information like your name, email address, phone number, credit card number, profile picture, social media account ID, and other demographic information. We may also collect medical information you voluntarily submit, including health history, symptoms, conditions, medications, lab reports, and other health data pertinent to providing you therapeutic services.
In addition, we automatically collect your IP address, browser type, operating system, referral URLs, device information (e.g., computer, phone, tablet), search queries, web beacons information, and browsing history when you use our website. This allows us to recognize repeat visitors, understand their interests and web browsing habits, improve their user experience, and customize our interactions.
Use of Information:
We use the information collected primarily to provide, maintain, and improve our services. This includes using information to create your account, authenticate logins, communicate by phone/email, provide teletherapy sessions, process payments, suggest therapeutic practices, and share wellness tips and resources.
We do not rent, sell, or share your personal identifiable information with third parties without your consent, except to comply with legal obligations as may be required by applicable laws. Any non-identifiable, aggregate data may be used for various business purposes such as advertising, analytics, and internal research and development.
You have several choices regarding use of information on our website. Firstly, you may decline to submit personally identifiable information, recognizing it may prevent you from engaging in certain website features and services. You may access and update your account information and email preferences at any time by logging into your account. You can request deletion of personal data by emailing us at [insert email address]. While we aim to honor such requests, we may retain information as required or permitted by applicable laws.
We will retain your personal data for as long as your account is active or needed to provide you services. We will also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce applicable agreements and policies. Afterwards, your data will be de-identified and aggregated before being removed from our systems. Non-identifiable data may continue to be stored by us.
We follow generally accepted industry standards to protect the information submitted to us, including ISO 27001 compliance, TLS encryption of data, firewalls, intrusion detection and prevention software, and periodic penetration testing. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
Our website and services are not designed for or intentionally targeted toward children under the age of 18. We do not knowingly collect personal data from children. If you believe we may have inadvertently collected information of a child without proper consent, please contact us immediately so we can promptly obtain parental consent or remove such data.
Changes to this Policy: